Hotel Front Desk Supervisor — Guest Experience Lead

Midas Hospitality, LLC; St. Louis (MO); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Competitive PTO

Medical, Dental and Vision insurance

401(k) with company match

Hotel and travel discounts

Employee recognition programs

Descripción de la vacante

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team on assigned shifts, guiding guest service and ensuring smooth arrivals, stays, and departures. You will train and coach Front Desk associates, monitor procedures, resolve guest concerns, and collaborate with Housekeeping and other departments to maintain high standards in a fast‑paced hotel environment.

The ideal candidate will communicate effectively, handle cash and transactions with accuracy, and support

Formación

• Experience in front desk or guest services leadership.
• Strong communication and customer service standards.
• Ability to train and coach staff.
• Familiarity with hotel policies and safety procedures.
• Proficient in PMS and reservations systems.

Responsabilidades

• Oversee daily Front Desk operations during assigned shifts.
• Coach and develop Front Desk associates.
• Manage onboarding and performance feedback.
• Facilitate check-in/check-out and guest requests.
• Coordinate with other departments for seamless operations.
• Monitor cash handling and financial accuracy.
• Prepare shift reports and logs.

Conocimientos

Leadership & coaching

Guest service excellence

Communication

Conflict resolution

Team motivation

Organizational skills

Herramientas

PMS software

Reservations systems

Microsoft Office

Descripción del empleo

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team on assigned shifts, guiding guest service and ensuring smooth arrivals, stays, and departures. You will train and coach Front Desk associates, monitor procedures, resolve guest concerns, and collaborate with Housekeeping and other departments to maintain high standards in a fast‑paced hotel environment.

The ideal candidate will communicate effectively, handle cash and transactions with accuracy, and support