Front Office Leader: Guest Experience & Operations

HHM Hospitality; South San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401k Match

Life Insurance

TELUS Health Access

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Wellness Program

Education & Development

Technology Reimbursements

Referral Bonus

Job summary

HHM Hotels seeks a Front Office Supervisor to lead the front desk, guest services, and lobby experiences in a dynamic hotel environment. You will drive guest satisfaction, manage daily front office logistics, mentor team members, and uphold the property's premier status in the local community.

As the leader, you’ll supervise operations in the absence of managers, balance accounts, and promote brand programs. The role requires strong communication and a commitment to service excellence.

Qualifications

• Associate’s or Bachelor’s degree in hospitality, business, or a related field preferred.
• 1–3 years of related hospitality or customer service experience; supervisory experience preferred.
• Intermediate knowledge of hotel operations, PMS, and basic front office financial controls.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to brand standards.
• Oversee front office operations in the absence of the Front Office Manager.
• Develop others and model service techniques with a focus on guest satisfaction.
• Maintain safety and OSHA standards in daily operations.
• Resolve guest complaints with thorough research and effective solutions.
• Monitor guest satisfaction scores and drive improvements across the department.

Skills

Customer service

Communication

Leadership

Hospitality operations

Education

Associate’s/Bachelor’s in hospitality or related field

Tools

Property Management Systems (PMS)

Job description

HHM Hotels seeks a Front Office Supervisor to lead the front desk, guest services, and lobby experiences in a dynamic hotel environment. You will drive guest satisfaction, manage daily front office logistics, mentor team members, and uphold the property's premier status in the local community.

As the leader, you’ll supervise operations in the absence of managers, balance accounts, and promote brand programs. The role requires strong communication and a commitment to service excellence.