Guest Experience & Front Desk Leader

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Gulfport (MS); On-site; USD 38,000 - 48,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Gulfport location seeks an experienced Front Desk Supervisor to oversee NHG operations and guest services. You will supervise staff, ensure lobby appearance, manage daily duties, and communicate with leadership on critical issues.

Responsibilities include staffing, training, payroll input, and ensuring compliance with procedures. The role requires flexibility across shifts, a commitment to service excellence, and the ability to respond to emergencies while

Qualifications

• 2 years of experience in administrative or guest services roles.
• Experience supervising front desk staff.
• Knowledge of hotel hospitality operations.
• Ability to work holidays and varied shifts.

Responsibilities

• Oversees NHG front desk operations including lobby and guest services.
• Coordinates with chain of command on escalated issues.
• Works all shifts including holidays.
• Trains staff on NHG systems and SOPs.
• Manages payroll and attendance records.
• Operates PMS and POS systems and reconciles daily transactions.
• Acts as Manager on Duty as needed.
• Ensures compliance with OSHA and safety standards.
• Participates in hiring and performance evaluations.
• Maintains security of guest rooms and key control.

Skills

Front desk operations

Guest services

Supervisory experience

Shift scheduling

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Gulfport location seeks an experienced Front Desk Supervisor to oversee NHG operations and guest services. You will supervise staff, ensure lobby appearance, manage daily duties, and communicate with leadership on critical issues.

Responsibilities include staffing, training, payroll input, and ensuring compliance with procedures. The role requires flexibility across shifts, a commitment to service excellence, and the ability to respond to emergencies while