Guest Experience Associate I

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Key West (FL); On-site; USD 19,000 - 30,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Key West, FL is seeking a part-time front desk agent for NHG properties. You will welcome guests, assist with check-ins/outs, manage reservations and payments, and maintain PMS records.

You’ll handle guest requests, coordinate with management on issues, and ensure security and privacy at the front desk. You will operate POS systems, assist with training, and contribute to a clean, safe lobby and guest experience.

Qualifications

• One 1 year of general office clerical experience.
• One 1 year progressively responsible experience related to the position.
• Study completed in a college/university level may substitute on basis of one-half academic year for 6 months of experience.

Responsibilities

• Provides professional courteous guest service welcomes guests and provides information on lodging, amenities, local attractions and directions.
• Processes guest check-ins/check-outs; assigns rooms; issues keys; manages reservations and collects payments.
• Uses PMS to create/modify/confirm/cancel reservations and maintains guest records and accounts.
• Assists management with group reservations and commitment agreements.
• Handles guest requests and complaints; resolves routine issues and adjusts charges within guidelines.

Skills

Guest service

Front desk operations

Multi-line telephone

Cash handling

Tools

Property Management System (PMS)

POS systems

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Key West, FL is seeking a part-time front desk agent for NHG properties. You will welcome guests, assist with check-ins/outs, manage reservations and payments, and maintain PMS records.

You’ll handle guest requests, coordinate with management on issues, and ensure security and privacy at the front desk. You will operate POS systems, assist with training, and contribute to a clean, safe lobby and guest experience.