Guest Experience Associate I — Front Desk

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Jacksonville (FL)

In loco

USD 21.000 - 28.000

Part-time

2 giorni fa

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Descrizione del lavoro

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Mayport location is seeking a Front Desk Guest Services associate to manage front desk operations, guest inquiries, check-ins/check-outs, and reservations using the Property Management System (PMS). The role emphasizes maintaining security, privacy, and a welcoming lobby environment.

The position supports lodging operations, assists with breakfast/services if applicable, and may require travel between NHG facilities.

Competenze

One 1 year of general office clerical experience demonstrating ability to perform clerical duties satisfactorily.
One 1 year progressively responsible experience related to the position to be filled.
Education substitution: college study above high school can substitute for experience at 1/2 academic year for 6 months of experience.

Mansioni

Provide professional, courteous guest service and welcome guests; respond to inquiries and provide information on lodging, amenities, and local attractions.
Process guest check-ins/check-outs, verify eligibility, assign rooms, issue keys, manage reservations, and handle payments per policies.
Utilize the PMS to create/modify/confirm/cancel reservations and maintain guest records; assist with room relocations as needed.
Assist management with group reservations and commitments following brand standards.
Respond to guest requests/complaints; resolve routine issues and refer complex matters to management.
Operate multi-line phones, record messages, and coordinate wake-up calls and guest requests.