Guest Experience Supervisor - Front Desk Lead

Navy Exchange; Patuxent Highland (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits begin DAY ONE

Tax Free shopping

Public Student Loan Forgiveness

Job summary

Navy Exchange Service Command (NEXCOM) seeks a front desk supervisor for the NHG at Patuxent River, MD. The role oversees daily guest services, lobby operations, and front desk activities, ensuring smooth check-ins/outs and guest satisfaction.

Responsibilities include coordinating staff, utilizing PMS/POS systems, and maintaining security and compliance while supporting end-of-month reporting and payroll tasks.

Qualifications

• GENERAL EXPERIENCE 2 years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
• OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.
• AND SPECIALIZED EXPERIENCE One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.

Responsibilities

• General front desk operations supervision including lobby appearance, guest service, and related duties across shifts and holidays.
• Use PMS and POS systems to assist guests, manage reservations, payments, check-ins/outs, and inquiries.
• Assist with staff training, scheduling, payroll-related tasks, and payroll expense reporting.

Job description

Navy Exchange Service Command (NEXCOM) seeks a front desk supervisor for the NHG at Patuxent River, MD. The role oversees daily guest services, lobby operations, and front desk activities, ensuring smooth check-ins/outs and guest satisfaction.

Responsibilities include coordinating staff, utilizing PMS/POS systems, and maintaining security and compliance while supporting end-of-month reporting and payroll tasks.