Front Desk Guest Experience Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Oak Harbor (WA); On-site; USD 18,000 - 32,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) invites you to join the front desk team at Navy Gateway Inn and Suites/ Navy Lodge. You will be the first point of contact for guests, handling check-in/check-out, reservations, payments, and inquiries while ensuring security and guest privacy.

The role requires flexibility to work all shifts including weekends and holidays, with a focus on outstanding guest relations and accurate record keeping in the Property Management System.

Qualifications

• GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.
• SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Greets and welcomes guests upon sight always maintaining outstanding guest relations.
• Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary.
• Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions.
• Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk.

Tools

Property Management System (PMS)

POS

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) invites you to join the front desk team at Navy Gateway Inn and Suites/ Navy Lodge. You will be the first point of contact for guests, handling check-in/check-out, reservations, payments, and inquiries while ensuring security and guest privacy.

The role requires flexibility to work all shifts including weekends and holidays, with a focus on outstanding guest relations and accurate record keeping in the Property Management System.