Front Office Manager — Guest Experience & Operations Lead

Navy Exchange Service Command; Millington, Northern (TN, KY); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Navy Exchange Service Command is seeking a Front Office Manager to lead daily front desk operations and reservations for NHG properties. You will supervise staff, manage guest services, and coordinate with housekeeping to ensure rooms are ready for occupancy.

The role requires strong communication skills, experience in front desk operations, and proficiency with a property management system. Salary starts at $41,144+ with experience, in Memphis area hotels.

Qualifications

• General experience: One year of experience in administrative, professional, investigative or other responsible work with ability to communicate effectively in English.
• Substitution of education: 1 year of academic study above high school in hospitality may substitute for general experience.
• Specialized experience: Two years in administrative, supervisory, professional, or technical work in front of house, hospitality or guest services.

Responsibilities

• Manages front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.
• Plans and schedules daily, weekly, monthly, and quarterly front desk workload and staffing.
• Participates in hiring, counsels staff, conducts evaluations, approves leave, and recommends performance awards.
• Trains and supervises front desk associates in training and on-the-job settings.
• Ensures adherence to front desk procedures and security; handles guest questions and complaints.
• Uses PMS to access guest information, modify reservations, and register guests; secures credit card for incidental charges.
• Acts as resident expert for PMS, key card system and CORE inventory management system.
• Coordinates with housekeeping to ensure room readiness and reconciles status with reports.
• Reviews Night Audit reports for occupancy, revenue and accountability.
• Oversees cash handling, keys and front desk inventory; maintains tidy lobby area and security.

Education

1 year of academic study above high school in hospitality-related field

Two years of specialized experience in guest services environment

Tools

Property Management System (PMS)

CORE inventory management system

Job description

Navy Exchange Service Command is seeking a Front Office Manager to lead daily front desk operations and reservations for NHG properties. You will supervise staff, manage guest services, and coordinate with housekeeping to ensure rooms are ready for occupancy.

The role requires strong communication skills, experience in front desk operations, and proficiency with a property management system. Salary starts at $41,144+ with experience, in Memphis area hotels.