Front Desk Guest Services Supervisor

Navy Exchange; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid annual and sick leave

Medical/dental insurance

Flexible spending account

Pension plan

401K with up to 3% match

Short/Long term disability

Life insurance

Tax free shopping privileges

Free bus passes/parking

Discounted tickets at MWR

Navy Lodge access

Job summary

Navy Exchange in San Diego is seeking a Supervisory Front Desk Operator to oversee NHG front desk operations and guest services. This role requires coordinating lobby activities, managing schedules and payroll, training staff, and ensuring compliance with safety and company policies.

Shifts include weekends/holidays; strong communication and customer service skills are essential. You will act as Manager on Duty when needed, supervise daily operations, process reservations, and support events in

Qualifications

• 2 years of experience in administrative, professional, investigative or other responsible work.
• 1 year of academic study above the high school level in hotel lodging/hospitality may substitute for 6 months of general experience.
• One year of responsible experience in administrative supervisory professional or technical work in guest services.

Responsibilities

• Oversees NHG front desk operations including lobby appearance and guest service.
• Communicates with NHG personnel and chain of command concerning operations and guest issues.
• Trains associates on NHG systems, SOPs and ensures annual training completion; manages schedules and payroll reporting.

Skills

Supervisory experience

Guest services

Administrative experience

Safety compliance

Education

Hospitality education

Tools

PMS

POS system

Job description

Navy Exchange in San Diego is seeking a Supervisory Front Desk Operator to oversee NHG front desk operations and guest services. This role requires coordinating lobby activities, managing schedules and payroll, training staff, and ensuring compliance with safety and company policies.

Shifts include weekends/holidays; strong communication and customer service skills are essential. You will act as Manager on Duty when needed, supervise daily operations, process reservations, and support events in