Front Desk Lead – Guest Services & Ops

Navy Exchange; Lexington Park (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits begin day one

Federal salary

Day-one PTO accrual

Job summary

The Navy Exchange Service Command, Patuxent River, seeks a Front Desk Supervisor to oversee NHG operations, guest services, and nightly audit processes.

Two years of administrative or supervisory experience is required; federal benefits begin day one, with ongoing training and payroll responsibilities. You will guide staff, ensure service excellence, and maintain compliance across front desk activities.

Qualifications

• 2 years of experience in administrative, professional, investigative, or other responsible work that demonstrates knowledge of business practices and sound judgment.
• Experience in guest services environment or front desk operations preferred.
• Ability to supervise staff and maintain chain of command.

Responsibilities

• Oversee NHG front desk operations including lobby, guest services, and related office functions.
• Communicate with NHG personnel and command on operational issues exceeding authority.
• Train associates on NHG systems, SOPs, and annual training requirements.
• Monitor schedules, productivity, and payroll data; manage attendance and leave processes.
• Ensure security of guest rooms and maintain key control processes.
• Operate PMS and POS systems to support guest services and daily revenue tracking.
• Assist with night audit, end-of-month reporting, and budget awareness.
• Serve as Manager on Duty as needed to maintain operation continuity.

Skills

Customer service

Administrative experience

Supervisory skills

Education

High school diploma

Tools

PMS knowledge

POS systems

Payroll systems

Job description

The Navy Exchange Service Command, Patuxent River, seeks a Front Desk Supervisor to oversee NHG operations, guest services, and nightly audit processes.

Two years of administrative or supervisory experience is required; federal benefits begin day one, with ongoing training and payroll responsibilities. You will guide staff, ensure service excellence, and maintain compliance across front desk activities.