Front Desk Lead - Guest Services Supervisor

Navy Exchange; Maryland; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

DAY ONE benefits

Tax-free shopping worldwide

Public Student Loan Forgiveness

Job summary

Navy Exchange in Patuxent River, MD is seeking a Front Desk Supervisor to oversee daily NHG front desk operations and guest services. You will ensure smooth lobby operations, staff coordination, and adherence to service standards.

The role requires 2 years of administrative or supervisory experience, with a high school diploma or equivalent; prior front desk or hospitality experience is preferred. You will train staff, manage schedules, and handle guest needs, including room reservations and

Qualifications

• 2 years of experience in administrative, professional, or related work.
• High school diploma or equivalent; relevant education may substitute for experience.
• One year of responsible experience in guest services or front desk supervision.

Responsibilities

• Oversees NHG front desk operations and guest services.
• Trains staff and ensures SOPs are followed.
• Monitors payroll, schedules, and daily payroll reports.
• Manages guest room keys, security, and safety procedures.
• Acts as Manager on Duty when needed.
• Assists with setup for events and breakfast service.
• Prepares requisitions and maintains supplies.
• Monitors PMS and POS transactions for accuracy.
• Ensures OSHA compliance and maintains a safe environment.

Skills

Guest services

Supervisory experience

Administrative duties

Communication skills

Education

High school diploma

Tools

PMS (Property Management System)

POS (Point of Sale)

Job description

Navy Exchange in Patuxent River, MD is seeking a Front Desk Supervisor to oversee daily NHG front desk operations and guest services. You will ensure smooth lobby operations, staff coordination, and adherence to service standards.

The role requires 2 years of administrative or supervisory experience, with a high school diploma or equivalent; prior front desk or hospitality experience is preferred. You will train staff, manage schedules, and handle guest needs, including room reservations and