Guest Experience Front Desk Leader

Savour Hospitality; Cleveland (OH); On-site; USD 50,000 - 53,000; Full time

Job summary

Savour Hospitality is seeking a Front Desk Manager for Marriott - Key Tower in Cleveland, OH. The role oversees front desk operations, ensuring guest satisfaction and smooth check-in/check-out, while leading a team of front desk agents.

The position requires strong communication, leadership, and teamwork, with a focus on delivering exceptional service in a hotel setting. Regular full-time status with competitive salary range is offered.

Qualifications

• At least 2 years of related front desk or hospitality management experience.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manages day-to-day front desk operations to meet guest expectations.
• Ensures efficient check-in and check-out processes and guest services.
• Supervises front desk staff and coordinating with Bell/Door Staff and Switchboard.
• Maintains professional atmosphere in hotel lobby and communicates business objectives to staff.
• Addresses complaints and resolves conflicts to ensure guest satisfaction.
• Collaborates with hotel leadership to meet financial and service goals.

Skills

Communication skills

Job description

Savour Hospitality is seeking a Front Desk Manager for Marriott - Key Tower in Cleveland, OH. The role oversees front desk operations, ensuring guest satisfaction and smooth check-in/check-out, while leading a team of front desk agents.

The position requires strong communication, leadership, and teamwork, with a focus on delivering exceptional service in a hotel setting. Regular full-time status with competitive salary range is offered.