Hotel Housekeeping & Guest Experience Associate

Savour Hospitality; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Marriott - Key Tower in Cleveland, OH is seeking a Houseperson to maintain guestrooms and public areas, respond to guest requests, and support housekeeping operations. This role involves cleaning rooms and corridors, replenishing supplies, and assisting other departments to ensure exceptional guest experiences.

The position requires reliability, the ability to work independently and as part of a team, and strong communication skills.

Qualifications

• Previous housekeeping experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Responsibilities

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, carpet shampoo machine, etc.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture’s and turn mattress.
• Sweeps, mops, scrubs, waxes and polishes floor.
• Dusts and polishes metalwork.
• Walk all assigned floors at beginning and end of shift to collect bags, newspapers, trash, linen.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.

Skills

Housekeeping experience

Written and verbal communication

Work independently

Team collaboration

Job description

Marriott - Key Tower in Cleveland, OH is seeking a Houseperson to maintain guestrooms and public areas, respond to guest requests, and support housekeeping operations. This role involves cleaning rooms and corridors, replenishing supplies, and assisting other departments to ensure exceptional guest experiences.

The position requires reliability, the ability to work independently and as part of a team, and strong communication skills.