Hospitality Front Office Leader - Guest Experience

Hilton; Cleveland (OH); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Mental health resources

Job summary

Hilton Cleveland Downtown is hiring a Front Office Manager to lead the guest services team and uphold the high hospitality standards Hilton is known for. This salaried role offers substantial opportunities to influence guest experiences and drive revenue through strategic upselling.

The position requires flexible scheduling, including AM, MID, or PM shifts. Base compensation ranges from $57,000 to $60,000 annually, with additional upside tied to team upsell performance.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton Cleveland Downtown is hiring a Front Office Manager to lead the guest services team and uphold the high hospitality standards Hilton is known for. This salaried role offers substantial opportunities to influence guest experiences and drive revenue through strategic upselling.

The position requires flexible scheduling, including AM, MID, or PM shifts. Base compensation ranges from $57,000 to $60,000 annually, with additional upside tied to team upsell performance.