Front Desk Supervisor — Guest Experience Leader

AC Hotel by Marriott Cleveland Beachwood; Newport Beach (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for FT

Hotel room discounts

Discounts on food and beverages

Professional development and promotion

Job summary

AC Hotel by Marriott Cleveland Beachwood is seeking a Front Desk Supervisor to lead the Front Office team in Pinecrest, Cleveland's mixed-use district in Orange Village, Ohio. Join a culture that values design, guest service excellence, and professional development.

You will supervise associates, assist with hiring and training, and ensure smooth daily operations while upholding brand standards and regulatory compliance.

Qualifications

• 6–12 months related experience; one year college or technical school.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.
• Valid Driver’s License with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Schedule shuttle runs and provide safe transportation to all guests as needed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Provide guests with directions and information regarding the local area.
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist in the training of all Front Office staff.
• Assist in ensuring food quality, sanitation and proper food handling standards.
• Perform various administrative tasks supporting management.

Skills

Customer service

Communication

Organization

Driver's license

Education

College or Technical School

Job description

AC Hotel by Marriott Cleveland Beachwood is seeking a Front Desk Supervisor to lead the Front Office team in Pinecrest, Cleveland's mixed-use district in Orange Village, Ohio. Join a culture that values design, guest service excellence, and professional development.

You will supervise associates, assist with hiring and training, and ensure smooth daily operations while upholding brand standards and regulatory compliance.