Hotel Front Office Leader: Guest Experience & Ops

Residence Inn Cleveland University Circle and Med Center; Cleveland (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hotel room discounts

Food & beverage discounts

Professional development

Job summary

DelMonte Hotel Group is seeking a Front Office Operations Manager for the Residence Inn Cleveland University Circle/Med Ctr location. The role oversees Front Office and Bistro teams, ensuring exceptional guest service and adherence to policies.

Candidates should have strong leadership, communication skills, and experience in guest services or front desk operations. The position offers competitive pay starting at $18 per hour, plus overtime potential and comprehensive benefits.

Qualifications

• Experience in guest services, front desk or related area.
• Strong customer service and staff management skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Supervise Front Office and Bistro staff and maintain hotel policies.
• Interview, hire and train associates; plan and direct work.
• Ensure cash and key controls; handle inquiries and resolve issues.
• Participate in meetings and improve service through feedback.
• Perform Front Desk and Bistro duties as needed.
• Maintain cleanliness of Front Office and lobby areas.
• Monitor payroll, inventory and department budgets.

Skills

Guest services

Front desk

Team leadership

Communication

Education

Associate's degree

Job description

DelMonte Hotel Group is seeking a Front Office Operations Manager for the Residence Inn Cleveland University Circle/Med Ctr location. The role oversees Front Office and Bistro teams, ensuring exceptional guest service and adherence to policies.

Candidates should have strong leadership, communication skills, and experience in guest services or front desk operations. The position offers competitive pay starting at $18 per hour, plus overtime potential and comprehensive benefits.