Front Desk Manager - Lead Guest Experience & Revenue

Aimbridge Hospitality, LLC; Cleveland (OH); In loco; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descrizione del lavoro

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for Residence Inn Cleveland Downtown. You will lead the front desk team, ensure smooth check-in/check-out, and optimize occupancy and revenue while delivering exceptional guest experiences.

Ideal candidates have supervisory hotel experience, strong customer service, and the ability to handle high-pressure situations calmly. This is an on-site, full-time role with overtime eligibility for OEM managers.

Competenze

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Mansioni

• Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Conoscenze

Guest experience

Front desk leadership

Problem solving

Revenue & communication

Formazione

2-year degree + 3+ years experience

4-year degree + 1 year experience

5+ years supervisory experience

Driver's license

Strumenti

Windows OS

Spreadsheets

Word processing

Descrizione del lavoro

Aimbridge Hospitality, LLC is seeking a Front Desk Manager OEM for Residence Inn Cleveland Downtown. You will lead the front desk team, ensure smooth check-in/check-out, and optimize occupancy and revenue while delivering exceptional guest experiences.

Ideal candidates have supervisory hotel experience, strong customer service, and the ability to handle high-pressure situations calmly. This is an on-site, full-time role with overtime eligibility for OEM managers.