Front Desk Supervisor: Guest Experience Leader

Residence Inn Cleveland University Circle and Medical Center; Cleveland (OH); On-site; USD 48,712,000 - 49,428,000; Full time

Benefits offered by this job

Comprehensive benefits for full-time

Hotel room discounts

Discounts on food and beverages

Professional development and growth

Job summary

DelMonte Hotel Group in Cleveland, OH seeks a Front Desk Supervisor to oversee the Front Office team, greet guests, and coordinate check-in/check-out processes. You will train staff, answer calls, and ensure guest satisfaction while maintaining smooth operations of shifts and cash handling.

The role requires 6 months to 1 year related experience, with at least some college or technical education. A valid driver’s license and strong customer service skills are essential.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Schedule shuttle runs and provide safe transportation to all guests as needed.

Skills

Excellent communication skills

Customer service

Self-motivated

Strong work ethic

Education

One year college or technical school

Job description

DelMonte Hotel Group in Cleveland, OH seeks a Front Desk Supervisor to oversee the Front Office team, greet guests, and coordinate check-in/check-out processes. You will train staff, answer calls, and ensure guest satisfaction while maintaining smooth operations of shifts and cash handling.

The role requires 6 months to 1 year related experience, with at least some college or technical education. A valid driver’s license and strong customer service skills are essential.