Guest Experience Supervisor & Rooms Controller

Savour Hospitality Group; Cleveland, Northern (OH, KY); Híbrido; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Savour Hospitality Group is seeking a Guest Relations Supervisor/Room Controller for Marriott - Key Tower in Cleveland, OH. The role oversees guest services, front desk operations, and concierge functions to ensure a seamless guest experience.

Responsibilities include processing check-ins, handling VIP arrivals, and resolving guest requests with a focus on satisfaction and accuracy. Excellent communication and teamwork are essential.

Formación

• At least 2 years of related experience in guest services or hospitality.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Oversee and coordinate all aspects of guest services including front desk operations and concierge.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Process guest check-ins, verify identity and payment, assign rooms, and issue keys.
• Record and relay guest messages accurately and follow up to ensure satisfaction.
• Respond to guest requests and special needs and resolve issues promptly.

Conocimientos

Guest services experience

Excellent communication

Team collaboration

Independent work

Descripción del empleo

Savour Hospitality Group is seeking a Guest Relations Supervisor/Room Controller for Marriott - Key Tower in Cleveland, OH. The role oversees guest services, front desk operations, and concierge functions to ensure a seamless guest experience.

Responsibilities include processing check-ins, handling VIP arrivals, and resolving guest requests with a focus on satisfaction and accuracy. Excellent communication and teamwork are essential.