Front Desk Supervisor: Guest Experience Leader

DelMonte Hotel Group; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Comprehensive benefits

Job summary

DelMonte Hotel Group is seeking a Front Desk Supervisor at the Residence Inn Cleveland University Circle/Med Ctr location in Cleveland, Ohio. You will supervise Front Office staff, greet guests, handle check-ins/outs, and ensure smooth operations across shifts.

The role requires strong customer service, excellent communication, and organizational skills, with 6 months to 1 year related experience and a valid driver’s license.

Qualifications

• 6 months to 1 year related experience or equivalent
• Strong organizational, time-management and prioritization skills
• Excellent customer service skills
• Valid driver’s license with no major violations

Responsibilities

• Greet, register, and assign rooms to guests; answer telephone; post charges and collect payment
• Make and confirm reservations; monitor room availability; block rooms; program wake-up calls
• Maintain cash and key control; ensure proper shift coverage; schedule shuttle runs where applicable
• Provide guests with hotel information and local area guidance; support in training Front Office staff

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Driver’s License

Education

One year college or technical school

Job description

DelMonte Hotel Group is seeking a Front Desk Supervisor at the Residence Inn Cleveland University Circle/Med Ctr location in Cleveland, Ohio. You will supervise Front Office staff, greet guests, handle check-ins/outs, and ensure smooth operations across shifts.

The role requires strong customer service, excellent communication, and organizational skills, with 6 months to 1 year related experience and a valid driver’s license.