Guest Experience Front Desk Agent - Nights & PTO Benefits

Fairfield Inn & Suites- Bessemer, AL; Bessemer (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

PTO benefits

Supportive team

Job summary

Fairfield Inn & Suites- Bessemer, AL is seeking a friendly Front Desk Agent to greet guests, manage reservations, and ensure a seamless, welcoming stay. You will be the face of the hotel, handling phones, check-ins, and guest requests while supporting daily operations with a positive attitude.

The role requires flexibility to work nights and weekends, with opportunities for growth within a supportive team and a competitive pay structure. Equal opportunity employer participating in E-Verify.

Qualifications

• Previous front desk experience is a plus.
• Excellent communication and customer service skills.
• Ability to operate hotel management systems and basic computer skills.

Responsibilities

• Manage reservations and guest check-in/out processes.
• Answer phones and respond to guest inquiries promptly.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain clean and welcoming public areas and uphold privacy/safety standards.

Skills

Front desk etiquette

Customer service

Reservations handling

Team coordination

Tools

Brand management software

Job description

Fairfield Inn & Suites- Bessemer, AL is seeking a friendly Front Desk Agent to greet guests, manage reservations, and ensure a seamless, welcoming stay. You will be the face of the hotel, handling phones, check-ins, and guest requests while supporting daily operations with a positive attitude.

The role requires flexibility to work nights and weekends, with opportunities for growth within a supportive team and a competitive pay structure. Equal opportunity employer participating in E-Verify.