Guest Experience Front Desk Agent - Flexible Hours & Perks

Spire Hospitality LLC; Birmingham (AL); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental & Vision

Hotel discounts

401K

Paid time off

Job summary

Spire Hospitality LLC in Birmingham, AL is seeking a friendly Front Desk Associate. You will welcome guests, handle check-in/out, answer calls, and assist with guest requests to ensure a seamless stay.

Prior front desk or customer service experience is preferred; proficiency with MS Office and checkout systems like PEP PMS is a plus. This full-time role requires flexibility to work nights, weekends, and holidays.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• MS Office proficiency (Outlook, Word, Excel).
• Previous experience with PEP PMS system a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.
• Flexible schedule to include nights, weekends and holidays.

Skills

Guest service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

PEP PMS system

Job description

Spire Hospitality LLC in Birmingham, AL is seeking a friendly Front Desk Associate. You will welcome guests, handle check-in/out, answer calls, and assist with guest requests to ensure a seamless stay.

Prior front desk or customer service experience is preferred; proficiency with MS Office and checkout systems like PEP PMS is a plus. This full-time role requires flexibility to work nights, weekends, and holidays.