Guest Experience Front Desk Agent

CUSA, LLC; Tuscaloosa (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

A leading hotel management company in Tuscaloosa is hiring a Front Desk Agent for the Fairfield Inn and Suites by Marriott. This role involves providing exceptional guest service, ensuring the safety and security of guests, and performing necessary account procedures. The ideal candidate will work independently and be knowledgeable about hotel policies and the local area, contributing to a pleasant experience for all guests. Join a team that values its associates and aims to provide the best in hospitality.

Responsibilities

• Demonstrate the ability to work independently while providing excellent guest service.
• Follow account procedures to assure hotel processes are complete and accurate.
• Ensure guest security and safety for a pleasant stay.
• Answer guest questions and provide recommendations about the hotel and local area.

Job description

A leading hotel management company in Tuscaloosa is hiring a Front Desk Agent for the Fairfield Inn and Suites by Marriott. This role involves providing exceptional guest service, ensuring the safety and security of guests, and performing necessary account procedures. The ideal candidate will work independently and be knowledgeable about hotel policies and the local area, contributing to a pleasant experience for all guests. Join a team that values its associates and aims to provide the best in hospitality.