Front Desk Agent- Fairfield- Bessemer, AL

Fairfield Inn & Suites- Bessemer, AL; Bessemer (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

PTO benefits

Supportive team

Job summary

Fairfield Inn & Suites- Bessemer, AL is seeking a friendly Front Desk Agent to greet guests, manage reservations, and ensure a seamless, welcoming stay. You will be the face of the hotel, handling phones, check-ins, and guest requests while supporting daily operations with a positive attitude.

The role requires flexibility to work nights and weekends, with opportunities for growth within a supportive team and a competitive pay structure. Equal opportunity employer participating in E-Verify.

Qualifications

• Previous front desk experience is a plus.
• Excellent communication and customer service skills.
• Ability to operate hotel management systems and basic computer skills.

Responsibilities

• Manage reservations and guest check-in/out processes.
• Answer phones and respond to guest inquiries promptly.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain clean and welcoming public areas and uphold privacy/safety standards.

Skills

Front desk etiquette

Customer service

Reservations handling

Team coordination

Tools

Brand management software

Job description

Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family!As a Front Desk Agent, you’ll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you’ll play a vital role in daily hotel operations while providing top-notch customer service.Your Role Includes:Safeguarding guest privacy and safetyMaking, editing, and confirming reservationsCommunicating with guests and team membersOperating phones and computers efficientlyGathering and interpreting reportsMaintaining clean and inviting public areasHandling cash, keys, and depositsAssisting with other duties as assignedWhat We’re Looking For:Dedication, flexibility, and a positive attitudeAvailability to work nights, weekends, and holidaysAuthorization to work in the United StatesPrior hotel front desk experience is a plus, but not requiredAbility to operate brand management softwarePhysical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneelWhat We Offer:Competitive pay with holiday and PTO benefitsA supportive team that mentors, challenges, and celebrates your growthIf you’re ready to make a difference for our guests and grow your career in hospitality, apply TODAY!We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.