Guest Experience & Food Service Associate

Royal Farms; Severna Park (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Severna Park, MD is seeking a Customer Service Associate to support store leadership by handling a variety of tasks including food service, POS transactions, housekeeping, and safety. You will engage customers with friendliness, efficiency, and professionalism to build brand loyalty.

The role emphasizes accurate service, adherence to safety standards, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.
• Preferred: prior experience in food service and/or customer service.

Responsibilities

• Greet and assist customers with friendliness and efficiency; maintain high service standards.
• Operate the register, handle payments, and assist with fuel/gift card transactions.
• Prepare made-to-order food and beverages per recipes; ensure quality and speed of service.
• Restock products and check expiration codes; maintain shelf integrity.
• Maintain store cleanliness and safety; report unsafe conditions to leadership.
• Follow all SOPs and training, uphold brand standards and core values.

Skills

Communication

Customer service

Multitasking

Teamwork

Independent work

Job description

Royal Farms in Severna Park, MD is seeking a Customer Service Associate to support store leadership by handling a variety of tasks including food service, POS transactions, housekeeping, and safety. You will engage customers with friendliness, efficiency, and professionalism to build brand loyalty.

The role emphasizes accurate service, adherence to safety standards, and the ability to multitask in a fast-paced environment.