Customer Experience Associate - Fast-Paced, Flexible Shifts

Royal Farms; Annapolis (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Annapolis, MD is seeking a Customer Service Associate to support the store leadership by performing food service, register operations, and general upkeep. You will create a friendly, efficient, and safe customer experience, contributing to brand loyalty and Royal Farms standards.

The role emphasizes multitasking in a fast-paced environment, with responsibilities spanning POS, food prep, store cleanliness, and compliance with safety procedures.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must learn and follow all Royal Farms safety processes and procedures.
• Prior experience in food service and/or customer service (preferred).

Responsibilities

• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow ID verification laws when selling age-restricted products such as alcohol or tobacco.
• Assist and educate customers using assisted checkout terminals; monitor transactions for accuracy and theft prevention.
• Support customers with purchases requiring employee assistance, such as tobacco, lottery, or items kept behind the counter.
• Handle customer fuel transactions and monitor fuel court activity.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Job description

Royal Farms in Annapolis, MD is seeking a Customer Service Associate to support the store leadership by performing food service, register operations, and general upkeep. You will create a friendly, efficient, and safe customer experience, contributing to brand loyalty and Royal Farms standards.

The role emphasizes multitasking in a fast-paced environment, with responsibilities spanning POS, food prep, store cleanliness, and compliance with safety procedures.