Guest Experience Concierge - Senior Living

Bowery Roanoke; Roanoke (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Viva Senior Living is seeking a Concierge to greet guests and assist residents, while maintaining a warm, compassionate environment. You will answer phones, sign in visitors, and help direct people to resident rooms with professionalism and discretion.

Responsibilities include managing front desk tasks, communicating with staff, and upholding resident rights and confidentiality. A positive, team-oriented attitude is essential in this role.

Qualifications

• Must have a high school diploma or GED.
• Must read, write, speak and understand English.
• Provide warmth, personal interest, and positive emphasis in resident care.

Responsibilities

• Receive guests and visitors and have them sign in.
• Assist visitors in finding resident rooms.
• Answer phones and forward messages with caller details.
• Announce appointments and arrivals to staff.
• Maintain front desk and lobby area in a neat, organized fashion.
• Ensure confidentiality of resident information and rights.

Skills

Customer service

Team player

English proficiency

Education

High school diploma or GED

Job description

Viva Senior Living is seeking a Concierge to greet guests and assist residents, while maintaining a warm, compassionate environment. You will answer phones, sign in visitors, and help direct people to resident rooms with professionalism and discretion.

Responsibilities include managing front desk tasks, communicating with staff, and upholding resident rights and confidentiality. A positive, team-oriented attitude is essential in this role.