Resident Experience Concierge - Senior Living

Sagebrook Senior Living at San Francisco; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package incl.健康,

Job summary

Integral Senior Living is seeking a Concierge to greet guests, residents, and staff, manage calls, and relay messages while providing general information. The role supports daily operations and enhances resident and guest experiences in a community setting.

The Concierge will handle telephone answering, message delivery, resident and visitor greetings, and coordination of various administrative tasks to maintain an organized front desk environment.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors; answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Telephone handling

Communication

Hospitality

Multitasking

Education

High School Diploma or GED

Job description

Integral Senior Living is seeking a Concierge to greet guests, residents, and staff, manage calls, and relay messages while providing general information. The role supports daily operations and enhances resident and guest experiences in a community setting.

The Concierge will handle telephone answering, message delivery, resident and visitor greetings, and coordination of various administrative tasks to maintain an organized front desk environment.