Concierge (Mon-Fri 5pm-8pm)

Viva Senior Living; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living in Lansdale, PA is seeking a Concierge to welcome guests, help residents find rooms, and relay messages to staff. The role emphasizes compassion, dignity, and adherence to facility policies while maintaining excellent customer service.

You will read, write, and speak English, support the front desk operations, answer phones, and assist families with routine requests. This on-site position requires reliability, teamwork, and a patient, respectful demeanor in a respectful senior

Qualifications

• Must have a high school diploma or GED.
• Must read, write, speak and understand English.
• Ability to interact with residents and families with compassion.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.

Skills

English proficiency

Guest relations

Education

High School Diploma or GED

Job description

POSITION TITLE

Concierge

DEPARTMENT

Administration

REPORTS TO

Business Office Manager

POSITION SUMMARY

• The essential functions of the job for the Concierge requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).
• Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
• Must adhere to all facility policies and procedures.

Responsibilities/Accountabilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.