Front Desk Concierge: Warm Guest Experience & Resident Support

Viva Senior Living; Roanoke (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Viva Senior Living in Roanoke, VA seeks a Concierge to warmly welcome guests, sign in visitors, help locate resident rooms, and answer calls. You will announce arrivals, relay messages to staff, and keep the front desk organized while creating a friendly atmosphere.

The role requires a high school diploma or GED, English proficiency, and compassion for residents and their families. You will support tours, share community information, and follow all facility policies and safety trainings.

Qualifications

• Must have a high school diploma or GED.
• Must read, write, speak and understand English.
• Must maintain compassion and dignity toward residents and their families.
• Must adhere to attendance policies and employment terms per handbook.

Responsibilities

• Receive guests and visitors, sign them in.
• Assist visitors in finding resident rooms.
• Answer telephone and take messages, relay information to staff.
• Announce appointments and arrivals to staff.
• Type memos, correspondence, and reports as requested.
• Keep front desk and lobby area neat and organized.
• Maintain confidentiality of resident information.
• Assist with tours and provide community information.

Education

High school diploma or GED

Job description

Viva Senior Living in Roanoke, VA seeks a Concierge to warmly welcome guests, sign in visitors, help locate resident rooms, and answer calls. You will announce arrivals, relay messages to staff, and keep the front desk organized while creating a friendly atmosphere.

The role requires a high school diploma or GED, English proficiency, and compassion for residents and their families. You will support tours, share community information, and follow all facility policies and safety trainings.