Guest Experience Concierge — Salon Front Desk & Retail

Belk, Inc.; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. in Birmingham, Alabama is seeking a Salon Retail Coordinator to manage the front desk operations and report to the Salon Manager.

This nonexempt role emphasizes guest service and efficient reception duties. You will upsell retail products, handle scheduling and POS transactions, address client concerns professionally, and maintain a clean, welcoming reception area in compliance with state regulations.

Qualifications

• GED or High School diploma required.
• Proficient in computer based business-related software.

Responsibilities

• Suggesting retail products to clients and upselling.
• Cross-selling services to other areas of the salon.
• Responding professionally to customer service issues and addressing complaints.
• Maintaining effective communication with clients and management.
• Handling refunds and re-dos professionally.
• Ongoing personal continuing education on products, services, and industry issues.
• Promoting business outside the salon and adjusting schedules to client needs.
• Acknowledge clients within 60 seconds and manage scheduling and POS transactions.

Skills

Customer service

Cash handling

Education

GED or High School diploma

Job description

Belk, Inc. in Birmingham, Alabama is seeking a Salon Retail Coordinator to manage the front desk operations and report to the Salon Manager.

This nonexempt role emphasizes guest service and efficient reception duties. You will upsell retail products, handle scheduling and POS transactions, address client concerns professionally, and maintain a clean, welcoming reception area in compliance with state regulations.