Salon Front Desk & Guest Experience Specialist

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. in the Salon division is seeking a Salon Retail Coordinator to manage front desk operations, greet guests, and ensure a welcoming, efficient experience.

You will upsell retail products, cross-sell services, handle scheduling, POS transactions, and maintain a clean, compliant reception area while upholding standards.

If you have a friendly demeanor, strong multitasking, and a commitment to great customer service, you could join our team.

Qualifications

• GED or High School diploma.
• Proficient in computer based business software.
• Ability to handle money, count and make change.

Responsibilities

• Suggesting retail products to clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Skills

Customer service

Multitasking

Communication skills

Education

GED or High School diploma

Tools

Computer software

Job description

Belk, Inc. & Belk eCommerce LLC. in the Salon division is seeking a Salon Retail Coordinator to manage front desk operations, greet guests, and ensure a welcoming, efficient experience.

You will upsell retail products, cross-sell services, handle scheduling, POS transactions, and maintain a clean, compliant reception area while upholding standards.

If you have a friendly demeanor, strong multitasking, and a commitment to great customer service, you could join our team.