Salon Front Desk & Retail Specialist

Belk, Inc.; Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Belk, Inc. seeks a Salon Retail Coordinator to manage the front desk and deliver exceptional guest service. The role reports to the Salon Manager and is nonexempt, focusing on friendly client greeting, appointment scheduling, and POS transactions.

Responsibilities include suggesting retail products, cross-selling services, addressing complaints, and maintaining a professional reception area. Prior experience in customer service or cosmetics is preferred.

Qualifications

• GED or High School diploma required.
• Proficient in business software and computer systems.
• Ability to handle money, count and make change.
• Customer service or cosmetic industry experience preferred.

Responsibilities

• Suggest retail products to clients and upsell. Cross-sell services and manage promotions.
• Respond professionally to customer service issues and resolve complaints.
• Acknowledge clients within sixty seconds of entry and greet with a smile.
• Schedule, cancel, and re-schedule appointments; manage POS transactions.
• Maintain a clean, organized front desk meeting state regulations and salon dress code.

Skills

Customer service

Communication

Multitasking

Cash handling

Education

GED or High School diploma

Tools

POS system

Computer skills

Job description

Belk, Inc. seeks a Salon Retail Coordinator to manage the front desk and deliver exceptional guest service. The role reports to the Salon Manager and is nonexempt, focusing on friendly client greeting, appointment scheduling, and POS transactions.

Responsibilities include suggesting retail products, cross-selling services, addressing complaints, and maintaining a professional reception area. Prior experience in customer service or cosmetics is preferred.