Salon Front Desk & Retail Concierge

Belk, Inc.; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. This nonexempt role emphasizes exceptional guest service and proactive assistance to guests throughout their visit.

The position includes greeting clients, processing appointments, handling POS transactions, and promoting salon products and services. A polished appearance and the ability to multitask are essential.

Qualifications

• GED or High School diploma required.
• Proficient in computer-based business software.
• Experience in customer service or cosmetic industry preferred.

Responsibilities

• Suggesting retail products to clients, upselling, promotions and additional services.
• Cross-sell services to other salon areas.
• Respond to customer service issues and address complaints promptly.
• Maintain professional communication with clients during difficult service situations.

Skills

Customer Service

Communication

Upselling

Cash handling

Multi-tasking

Education

GED or High School diploma

Tools

POS system

Computer skills

Job description

Belk, Inc. is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. This nonexempt role emphasizes exceptional guest service and proactive assistance to guests throughout their visit.

The position includes greeting clients, processing appointments, handling POS transactions, and promoting salon products and services. A polished appearance and the ability to multitask are essential.