Salon Front Desk & Retail Experience Lead

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. in the salon setting seeks a Salon Retail Coordinator to manage front desk operations and deliver outstanding guest service.

You will report to the Salon Manager and work in a fast-paced, inclusive environment focused on making every guest feel like the most important person. Responsibilities include promoting retail products, upselling services, handling bookings, and maintaining a neat reception area while adhering to regulations.

Qualifications

• GED or High School diploma.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer Service or cosmetic industry preferred.

Responsibilities

• Suggest retail products, upsell, and promote services.
• Cross-sell services to other salon areas.
• Respond professionally to customer issues and complaints.
• Maintain professional communication with clients and manage bookings.
• Ensure refunds and re-dos are handled politely.
• Keep reception area clean and organized.
• Meet sales goals through effective time management.

Skills

Customer service

Multitasking

Communication skills

Education

GED or High School diploma

Tools

POS system

Job description

Belk, Inc. & Belk eCommerce LLC. in the salon setting seeks a Salon Retail Coordinator to manage front desk operations and deliver outstanding guest service.

You will report to the Salon Manager and work in a fast-paced, inclusive environment focused on making every guest feel like the most important person. Responsibilities include promoting retail products, upselling services, handling bookings, and maintaining a neat reception area while adhering to regulations.