Salon Front Desk & Retail Concierge

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 14,000 - 20,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. seeks a Salon Retail Coordinator to manage front desk operations and deliver exceptional guest experiences. You will interact with clients, handle scheduling, POS transactions, and upsell products and services to enhance guest satisfaction.

The role emphasizes professional appearance, timely communication, and adherence to salon guidelines while contributing to a vibrant, customer-focused environment.

Qualifications

• GED or High School diploma required.
• Experience in customer service or cosmetic industry preferred.
• Ability to manage multiple tasks and maintain a friendly demeanor.

Responsibilities

• Suggest retail products to clients and upsell where appropriate.
• Cross-sell services to other areas of the salon.
• Respond to customer service issues and address complaints professionally.
• Communicate effectively with clients, especially during difficult situations.
• Correct booking mistakes and ensure refunds or re-dos are handled smoothly.
• Promote the business outside the salon and adjust schedules to meet client needs.

Skills

Customer service

Retail upselling

Communication

Multi-tasking

Education

GED or High School Diploma

Tools

POS systems

Computer proficiency

Job description

Belk, Inc. & Belk eCommerce LLC. seeks a Salon Retail Coordinator to manage front desk operations and deliver exceptional guest experiences. You will interact with clients, handle scheduling, POS transactions, and upsell products and services to enhance guest satisfaction.

The role emphasizes professional appearance, timely communication, and adherence to salon guidelines while contributing to a vibrant, customer-focused environment.