Guest Experience Concierge — Massage Boutique

The NOW; Santa Monica (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Diversity culture

Supportive team

Team discounts

Inspiring environment

Career growth

Competitive compensation

Job summary

The NOW Massage in Santa Monica is looking for an Experience Guide to elevate guest experiences, promote enhancements and memberships, and maintain a welcoming boutique. You will greet guests, book appointments, and handle payments while delivering personalized service in a stylish setting.

Flexibility to work evenings and weekends is required, with a focus on creating a positive, memorable visit for every guest and contributing to a collaborative team environment.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication, active listening, and empathy for guests.
• Friendly and outgoing personality.
• Problem-solving and troubleshooting abilities.
• Team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique daily according to SOP.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication skills

Empathy

Team player

Problem solving

Detail-oriented

Friendly personality

Job description

The NOW Massage in Santa Monica is looking for an Experience Guide to elevate guest experiences, promote enhancements and memberships, and maintain a welcoming boutique. You will greet guests, book appointments, and handle payments while delivering personalized service in a stylish setting.

Flexibility to work evenings and weekends is required, with a focus on creating a positive, memorable visit for every guest and contributing to a collaborative team environment.