Guest Experience Concierge | Flexible Hours & Memberships

The NOW; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

Competitive compensation + generous 2%

Job summary

The NOW Massage seeks an Experience Guide to elevate the guest journey at our New York boutique. You will greet guests, book appointments, and promote memberships and retail while delivering a warm, high-quality experience in a stylish setting.

Key duties include driving enhancements and gift card sales, maintaining reception standards, and collaborating with leadership to foster a positive, innovative workplace. Diversity and career growth are emphasized.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm with excellent guest service skills.
• Strong communication, listening, empathy, and service expertise for The NOW.
• Friendly, outgoing personality and enjoyment of working with people.
• Problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique daily according to SOP.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Detail-oriented

Guest service

Communication

People skills

Problem-solving

Team player

Job description

The NOW Massage seeks an Experience Guide to elevate the guest journey at our New York boutique. You will greet guests, book appointments, and promote memberships and retail while delivering a warm, high-quality experience in a stylish setting.

Key duties include driving enhancements and gift card sales, maintaining reception standards, and collaborating with leadership to foster a positive, innovative workplace. Diversity and career growth are emphasized.