Spa Experience Concierge & Sales Associate

The NOW McKinney; McKinney (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Company parties

Competitive salary

Job summary

The NOW Massage in McKinney, TX is seeking an Experience Guide to elevate the guest experience by greeting clients, selling enhancements and memberships, maintaining the reception area, and ensuring smooth daily operations of the boutique.

This role includes booking appointments, guiding guests through services, handling payments, and promoting memberships while delivering warm, knowledgeable service in a fast-paced environment.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive upsell of enhancements, memberships, and gift cards through guest education.
• Book, edit, and cancel massage appointments accurately and efficiently.
• Open/close the boutique daily according to SOP.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication

Team player

Friendly personality

Problem-solving

Job description

The NOW Massage in McKinney, TX is seeking an Experience Guide to elevate the guest experience by greeting clients, selling enhancements and memberships, maintaining the reception area, and ensuring smooth daily operations of the boutique.

This role includes booking appointments, guiding guests through services, handling payments, and promoting memberships while delivering warm, knowledgeable service in a fast-paced environment.