Guest Experience Concierge – Massage Boutique

The NOW Santa Monica; Santa Monica (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Diversity celebration

Supportive team

Member discounts

Inspiring environment

Career growth

Competitive pay & commissions

Job summary

The NOW Massage Santa Monica seeks an Experience Guide to enhance guest experiences, promote memberships and upgrades, and manage reception duties. You will assist guests with service selections, book appointments, and handle payments in a fast-paced boutique setting.

Your role includes maintaining a welcoming reception, driving sales of enhancements, and ensuring smooth daily operations alongside a collaborative leadership team.

Qualifications

• Sales and guest service experience preferred.
• Able to work in a fast-paced environment with attention to detail.
• Enthusiasm and excellent guest service skills required.
• Strong communication and active listening skills; be the subject matter expert for The NOW.
• Friendly, outgoing personality with a collaborative mindset.
• Problem-solving and troubleshooting abilities.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services and retail.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily per SOPs.
• Resolve guest issues and maintain guest areas to standard.
• Maintain a positive attitude and contribute to a healthy workplace.
• Collaborate with leadership to implement best practices and foster innovation.

Skills

Sales experience

Detail orientation

Guest service

Communication

Team player

Problem solving

Job description

The NOW Massage Santa Monica seeks an Experience Guide to enhance guest experiences, promote memberships and upgrades, and manage reception duties. You will assist guests with service selections, book appointments, and handle payments in a fast-paced boutique setting.

Your role includes maintaining a welcoming reception, driving sales of enhancements, and ensuring smooth daily operations alongside a collaborative leadership team.