Boutique Guest Experience & Membership Sales Guide

The NOW Dublin; Dublin (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Diversity culture

Team discounts

Flexible schedule

Free snacks

Free uniforms

Paid time off

Training & development

Job summary

The NOW Massage in Dublin, CA is seeking an Experience Guide to ensure guest satisfaction, promote memberships, and manage reception duties, including booking appointments and processing payments.

The role emphasizes delivering top-quality service, driving enhancements and gift card sales, and maintaining a welcoming boutique environment with friendly teamwork and a flexible schedule.

Qualifications

• Sales/service experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Excellent guest service skills and a friendly demeanor.
• Strong communication, active listening, and empathy toward guests.
• Team player with ability to collaborate with leadership.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancement, membership, and gift card sales by educating guests about services and retail.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique per SOPs and maintain clean guest areas.
• Resolve guest issues and maintain a positive atmosphere.
• Collaborate with leadership to share best practices and foster innovation.

Skills

Guest service

Communication

Team player

Problem solving

Detail oriented

Sales mindset

Enthusiasm

Tools

POS system

Job description

The NOW Massage in Dublin, CA is seeking an Experience Guide to ensure guest satisfaction, promote memberships, and manage reception duties, including booking appointments and processing payments.

The role emphasizes delivering top-quality service, driving enhancements and gift card sales, and maintaining a welcoming boutique environment with friendly teamwork and a flexible schedule.