Guest Experience & Sales Associate - Spa Boutique

The NOW Phoenix Camelback; Phoenix (AZ); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Starting salary $16–$18

Commission and bonus

Free massage

Family discounts

Referral bonus

Medical, dental, and vision

401k

Product discounts

Surprise lunches

Coffee, snacks

Job summary

The NOW Massage in Phoenix, AZ is seeking an Experience Guide to welcome guests, book appointments, upsell enhancements and memberships, and ensure seamless daily operations of our boutique.

You will greet guests, promote services and retail, handle payments, and collaborate with the leadership team to deliver outstanding guest experiences while maintaining our warm, high-energy atmosphere.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales & guest service

Communication

Team player

Problem-solving

Detail-oriented

Job description

The NOW Massage in Phoenix, AZ is seeking an Experience Guide to welcome guests, book appointments, upsell enhancements and memberships, and ensure seamless daily operations of our boutique.

You will greet guests, promote services and retail, handle payments, and collaborate with the leadership team to deliver outstanding guest experiences while maintaining our warm, high-energy atmosphere.