Experience Guide: Boutique Sales & Guest Experience

The NOW McKinney; McKinney (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Team member discounts

Inspiring environment

Career growth

Generous commissions

Diversity celebration

Job summary

The NOW Massage is seeking an Experience Guide for our McKinney boutique to elevate guest experiences, book appointments, promote enhancements and memberships, and ensure smooth daily operations with a friendly, professional service style.

Join a team that values diversity, a positive work environment, and growth opportunities. You’ll contribute to a welcoming atmosphere, handle payments, and personalize guest experiences in a fast-paced boutique setting.

Qualifications

• Sales and service experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication, active listening, empathy, and product knowledge.
• Friendly, outgoing personality.
• Problem-solving and troubleshooting skills.
• Team player with a positive attitude.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique daily according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Customer service

Detail-oriented

Guest service skills

Communication skills

Friendly personality

Problem solving

Team player

Job description

The NOW Massage is seeking an Experience Guide for our McKinney boutique to elevate guest experiences, book appointments, promote enhancements and memberships, and ensure smooth daily operations with a friendly, professional service style.

Join a team that values diversity, a positive work environment, and growth opportunities. You’ll contribute to a welcoming atmosphere, handle payments, and personalize guest experiences in a fast-paced boutique setting.