Experience Guide & Guest Concierge — Spa Front Desk

The NOW Woodland Hills; Los Angeles (CA); On-site; USD 15,000 - 29,000; Full time

Benefits offered by this job

Aesthetically inspiring environment

Growth potential

All supplies provided

$100/year Wellness Reward

Continuing Education Reimbursement

Job summary

The NOW Massage is seeking a Front Desk Associate - Experience Guide in Woodland Hills to greet guests, book appointments, and drive sales of enhancements and memberships. You will manage front-desk operations, handle payments, and support boutique daily workflows with friendly, high-quality service.

You will collaborate with leadership to implement best practices, promote a welcoming environment, and ensure a seamless guest experience across services and product offerings.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Detail oriented

Guest service

Communication skills

People skills

Problem solving

Team player

Job description

The NOW Massage is seeking a Front Desk Associate - Experience Guide in Woodland Hills to greet guests, book appointments, and drive sales of enhancements and memberships. You will manage front-desk operations, handle payments, and support boutique daily workflows with friendly, high-quality service.

You will collaborate with leadership to implement best practices, promote a welcoming environment, and ensure a seamless guest experience across services and product offerings.