Guest Experience Concierge – Front Desk & Events

Planned Companies; Queens (KY); On-site; USD 26,000 - 37,000; Full time

Job summary

Planned Companies in Queens, NY is seeking Front Desk Associates and Doormen to greet tenants, guests and vendors and provide exceptional service in a welcoming environment.

You will coordinate reservations, plan on-site events, and connect guests with local dining, entertainment and services. The role requires strong communication, multitasking, and physical ability to lift up to 50lbs.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Knowledge of local attractions and establishments.
• Polite, friendly and able to multitask with good time-management.
• Ability to lift up to 50lbs.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and maintain and control keys & access cards.

Skills

Customer service experience

Communication skills

Local knowledge of attractions

Multitasking & time management

Ability to lift up to 50lbs

Tools

Basic computer skills

Job description

Planned Companies in Queens, NY is seeking Front Desk Associates and Doormen to greet tenants, guests and vendors and provide exceptional service in a welcoming environment.

You will coordinate reservations, plan on-site events, and connect guests with local dining, entertainment and services. The role requires strong communication, multitasking, and physical ability to lift up to 50lbs.