Upscale Concierge & Guest Services Specialist

Planned Companies; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to warmly greet tenants, guests and vendors and keep the lobby presentable and secure. Based in Downtown Manhattan, you will schedule restaurant and activity reservations, assist with events, provide local referrals, manage mail and deliveries, answer phones, and oversee access cards.

Requires 3+ years of customer service, excellent communication, and basic computer skills.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming demeanor for all visitors.
• Excellent written and verbal communication.
• Basic computer skills.
• Knowledge of local attractions.
• Polite, friendly, multitask capable.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors.
• Develop relationships to provide personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide directions and access to local services and attractions.
• Document, secure and track mail, deliveries, and vendor services.
• Answer phones, monitor lobby, and manage keys/access cards.

Skills

Customer service

Communication

Computer skills

Local attractions knowledge

Multitasking

Time management

Physical strength

Job description

Planned Companies is hiring Front Desk Associates and Doormen to warmly greet tenants, guests and vendors and keep the lobby presentable and secure. Based in Downtown Manhattan, you will schedule restaurant and activity reservations, assist with events, provide local referrals, manage mail and deliveries, answer phones, and oversee access cards.

Requires 3+ years of customer service, excellent communication, and basic computer skills.