Lead Front Desk Concierge — Guest Experience & Events

Planned Companies; Boston (MA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

401K with employer match

Dental and vision

Job summary

Planned Companies’ Front Desk Associates and Doormen are needed to greet tenants, guests and vendors, and deliver exceptional service in a concierge setting within Boston properties.

The role emphasizes welcoming experiences, scheduling reservations, and coordinating access and services while maintaining security and smooth lobby operations. Training and a collaborative team environment are provided.

Qualifications

• 3+ years of Lead Front Desk or Lead Security experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities and needs.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.

Skills

Front desk lead

Security lead

Communication

Computer skills

Local attractions knowledge

Job description

Planned Companies’ Front Desk Associates and Doormen are needed to greet tenants, guests and vendors, and deliver exceptional service in a concierge setting within Boston properties.

The role emphasizes welcoming experiences, scheduling reservations, and coordinating access and services while maintaining security and smooth lobby operations. Training and a collaborative team environment are provided.