Concierge Front Desk - Guest Experience Pro (Full-Time)

Planned Companies; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401K with match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors. The role emphasizes delivering personalized experiences and coordinating access, mail, and vendor services in a professional lobby setting.

The position requires 3+ years in customer service, strong communication, knowledge of local attractions, and the ability to multitask while lifting up to 50lbs when needed. Philadelphia area location.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail, and tourism options.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and manage keys and access cards.

Skills

Customer service

Communication

Time management

Multitasking

Basic computer skills

Job description

Planned Companies is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors. The role emphasizes delivering personalized experiences and coordinating access, mail, and vendor services in a professional lobby setting.

The position requires 3+ years in customer service, strong communication, knowledge of local attractions, and the ability to multitask while lifting up to 50lbs when needed. Philadelphia area location.