Night Concierge & Guest Experience Lead

Planned Companies

Jersey City (NJ)

On-site

USD 20,000 - 29,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies in Jersey City, NJ is seeking friendly Front Desk Associates and Doormen for weekend night shifts to welcome tenants, guests and vendors and provide directions, access, and services with a warm, professional touch.

You will coordinate reservations, plan on-site events, and help guests discover local dining, entertainment and attractions while maintaining security and smooth lobby operations; this full-time role also requires strong communication, reliability, and the ability to

Qualifications

3+ years of customer service experience.
Excellent written and verbal communication.
Ability to lift up to 50lbs when needed.

Responsibilities

Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
Plan and organize on-site events.
Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
Document, secure and track mail, deliveries, and vendor services at designated areas.
Answer telephones, monitor lobby as well as maintain and control keys & access cards.