Weekend Concierge & Guest Services Lead

MaziCTools; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and to ensure a safe, presentable lobby. This full-time role emphasizes hospitality, timing and a proactive service mindset.

You will greet visitors, coordinate reservations, support on-site events, manage mail and access control, and help guests discover local attractions. Strong communication and customer-service skills are essential.

Qualifications

• 3+ years of customer service experience.
• Ability to greet warmly and communicate clearly.
• Knowledge of local attractions and establishments.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, shopping and services.
• Document, secure and track mail, deliveries, and vendor services.
• Answer telephones, monitor lobby and manage keys/access cards.

Skills

Customer service

Communication skills

Multitasking

Tools

MS Office

Job description

Planned Companies is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and to ensure a safe, presentable lobby. This full-time role emphasizes hospitality, timing and a proactive service mindset.

You will greet visitors, coordinate reservations, support on-site events, manage mail and access control, and help guests discover local attractions. Strong communication and customer-service skills are essential.